Terms And Conditions
Your use of this Website and/or our services constitutes Your agreement to the following terms
and
conditions. If You do not agree with any of these terms and conditions, please do not use this
Website or
Our services. If You are under legal age of consent for Your respective district, you are not
allowed to
access or use this Website or Our services. You acknowledge and agree that You must be of legal
age to
purchase any of Our products or services available on this Website or otherwise. By submitting
an order
and/or payment, you are acknowledging that You have read and understand these terms and
conditions. By
submitting an order and/or payment, you are also agreeing to be legally bound by these terms and
conditions, which form the entire agreement between You and webmasteragency.au
REVISION & POLICY
The allotted number of revisions is based on your selected package and you can demand as much
revisions
as stated in your package details. We focus on providing the best services to our customers
and will
continue revising until your needs is met. You are not liable to pay additional price if the
design
concepts are not changed. You will have your revised design in 48 hours.
Any changes/revisions requested after the logo/website designs are finalized will be treated
as a new
order and might charge separately.
REFUND POLICY
Web Master Agency refund policy will be nil if:
- You have chosen a special package or received any discount.
- The primary design concept has been approved.
- You have demanded unrealistic revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons
that
do not pertain to
the
service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with
a
particular service,
refund will only be applicable on that particular service and ‘not’ the entire
bundle.
The client will not be entitled to any refunds after 7 days, from the date of
purchase.
- Services including but not limited to Social Media Marketing/Management, Search
Engine Optimization
(SEO),
Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins
(SSL/DDoS) are not
entitled
to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has
approved
the design and the
website is sent for development.
- Refund requests will not be entertained once the logo/website designs are
approved.
- A partial refund (not exceeding 25%) could be availed, if client fails to
provide
the initial brief
for
the logo/web design within 10 days of placing the order.
Note: Web Master Agency holds all rights to reject any project or cancel the contract
whenever it seems
necessary. After the refund, you will not have any rights to use the designs for any
purpose; they will be
the sole property of Web Master Agency. The company will be the rightful owner of the
designs
CLAIM YOUR REFUND
To claim your refund in accordance with our refund policy, follow the following
steps:
ALL REFUND REQUESTS WILL BE FULFILLED AS PER THE FOLLOWING
ARRANGEMENT:
- Dialing our Toll-Free Number # +61 (2) 7258 1138
- Sending us an Email: Support@webmasteragency.au
As soon as we receive your refund request, we will respond to it at our
earliest, once the required
analysis is completed we will initiate the process which generally take
20-25
Working Days.
After you have received your refund, you will not have any rights to any
designs/source code submitted by
Web Master Agency, the information will be submitted the Copyright
Acquisition of the Government Copyright
Agencies to maintain legality
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best
to fulfill your expectations.
We believe in providing best designs and each of our designs is well
researched and well crafted
WE OFFER SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are
satisfied.
- We aim at exceeding your expectations and strive to accomplish
it.
- We do not stop our revisions until you are completely satisfied
with your design (number of
revisions will be according to your package)
DELIVERY POLICY
- The complete order will be sent to the mentioned account on
the date stated on Order Confirmation as
well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the
minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
Web Master Agency keeps the records of finalized designs
so that in case of any misplaced order, you will
be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your
concerns and queries, our team will answer
your concerns anytime and every time.
DISPUTE/CHARGEBACK POLICIES
FRAUDULENT
Our company do not charge any credit/debit card without
customer authorization & customer always pay us
through the payment link generated from merchant and our
company do not support any fraudulent
activities.
PRODUCT NOT RECEIVED
Customers claiming Product not received during the time
frame when Project is still going on with the
company, and if there is any delay in delivery because
customer changed their requirements of project or
any kind of delay occurred from customer even once for any
reason, our company is not responsible to
deliver it within the time frame decided in the start of
project, as it is clearly mentioned in our T&C
that “Change of Requirement” (Can effect on Time & Cost of
projects).
If still they do not want to continue then they need
to submit cancellation with valid reason, &
it will
be reviewed by our QA team and offered partial refund if
customer is eligible for it according to our
mentioned T&C`s
PRODUCT/SERVICE UNACCEPTABLE
If customer claims that product is unacceptable then we
do not process anything without customer`s
approval, once design is approved then customer can’t
claim product unacceptable or damage, as we also
provide unlimited revisions for design/development until
we resolve customer’s query, we also recreate
it from scratch to keep customer satisfaction on
priorities basis, We have a dedicated team working for
every project so customer cannot claim a full
reimbursement on a project claiming Product
unacceptable.
Additionally, we do not provide any product in
hard form, & our service is always open to redo
it if they are not satisfied during a limited time
frame.
CREDIT NOT PROCESSED
Customer can only claim credit not processed if the
refund is committed by the Company’s Billing or
Customer Care in written and we have not processed
it on given time frame.
GENERAL/OTHER
If any dispute occurs in general/other terms
then we do not entertain change of mind from
customer as
company invest their resource to provide
services to customer.
We care for our company image so to
resolve any kind of issue we always provide
refund
resolutions in case of any dispute between
Company & Customer, For More Information
Reach Us Out at
Support@webmasteragency.au
COMMUNICATION POLICY
- YOU agree that Web Master Agency is not
liable for any correspondence from email
address (es) other
than the ones followed by our own domain
i.e. “..@webmasteragency.au” or/and any toll
free number that
is not mentioned on our website. Web Master
Agency should not be held responsible for
any damage(s)
caused by such correspondence. We only take
responsibility of any communication through
email address
(es) under our own domain name or/and via
toll free number i.e. already mentioned on
Web Master Agency
Works Website.
- We are not responsible for any damages
caused due to other contact details not
provided by us.
- Project activation charges will apply if
client fails to respond over a period of 25
days.
- We take full responsibility of all the
information provided through our official
domains.